Memyx Nexo

Serve customers on WhatsApp with AI and your team, without losing context

Nexo is a CRM and contact center where AI answers with your company’s knowledge and hands the conversation to a person when needed. Your team receives the case with the full history in view.

Request a demo How handoff works

What you can do with Nexo

Everything happens on WhatsApp

Six real situations: what your customer writes, how Nexo replies and what ends up done. Bracketed data is sample data.

Checks price and availability

Do you have [PRODUCT]? How much is it?

Yes, we have [PRODUCT]: [$].

Answers with the price and availability your company has documented. Without evidence it does not make up a price: it says so or hands off to an advisor.

Price with source

Answers warranty questions with a source

Does the warranty for [PRODUCT] cover [FAULT]?

Under our warranty policy, it covers [CONDITIONS] for [PERIOD].

It only states what is in your company memory, with the policy as its source. If it cannot find it, it says so.

Answer with source

Registers leads in the pipeline

I need [QTY] devices for my business. My budget is [$].

Great, I registered your request. I am passing you to a sales advisor, who already has the details.

Creates the lead with its opportunity in the pipeline. If it is qualified, it goes to sales.

Lead in the pipeline

Opens technical service orders

My [DEVICE] has not turned on since yesterday. Serial [SERIAL NO.].

I opened a service order for your device: [ORDER NO.]. A technician will review it.

The order is logged with the symptom and the device, and your team sees it in the inbox. Requires the technical service module.

Service order

Checks warranties and orders

Is my device [SERIAL NO.] still under warranty? How is my order going?

Your device is under warranty until [DATE]. Your order [ORDER NO.] is [STATUS].

Looks up the device record and the order status in the technical service module.

Status checked

Hands off to a person when needed

I would rather talk to a person.

Of course. I am passing you to an advisor, who already has a summary of what we discussed.

The advisor receives the summary and context, and the AI stops intervening. It also happens with qualified leads or when evidence is missing.

Handed to an advisor

Illustrative examples. They will be replaced with real screenshots.

And more, inside the CRM

Synced catalog

Sync with your ERP catalog (Odoo, among others) and accent-tolerant product search.

Leads, tickets and pipeline

All commercial follow-up next to the conversations.

Technical service

Module with warranties, work orders and initial triage.

Multi-company and MCP

Each company isolated from the others, and MCP tools for your agents.

AI and people, each at the right moment

AI responds

It answers on WhatsApp with what it can cite from the company memory.

Handoff rules

Six rules decide when to hand over a case: for example, the customer asks for it, it is a qualified lead, or evidence is missing.

An advisor takes over

While a person is handling the case, the AI stays out.

Memory learns

On close, the summary and relevant facts are saved to Memyx for the next customer.

A CRM built for conversation

One inbox for AI and your team

Every conversation shows its status: AI handling, waiting for an advisor, or with an advisor. Nobody steps on anyone else’s work.

Inbox

[Customer 1] Waiting for an advisor

[Customer 2] AI handling

[Customer 3] Advisor handling

Hi, my device stopped turning on. Is it still under warranty?

Under our policy, the warranty covers [CONDITIONS]. Could you share the serial number?

I would rather talk to a person.

The AI handed the conversation to an advisor

Illustrative example. To be replaced with a real screenshot.

Customer context

AI summary
[Short summary of the conversation so far]

CRM
[Lead or ticket · pipeline stage]

Memyx memory
[Relevant facts about the customer]

Illustrative example. To be replaced with a real screenshot.

All the context in one panel

The advisor sees the AI summary, the CRM record and what the company already knows about the customer. No need to ask them to repeat anything.

Only what you publish

Only the products your company publishes are synced from your ERP catalog.

Advisors in control

Whoever is attending can correct the bot from the inbox, and handoffs trigger notifications.

Isolation and audit

Each company’s data is separated at the database level and every operation is logged.

Open to your agents via MCP

Seven CRM tools so other agents can query leads, tickets and the pipeline.

Technical service module: service orders, equipment, warranties and initial AI classification. Nexo grows through modules and configuration, never through custom versions for each customer.

Request a demo